- Legal
Privacy Policy
Last updated: August 25, 2026
The content on this website is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the guidance of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this site.
- Contents
- 01 Data Collection & Sharing Practices
- 02 Your Privacy Rights
- 03 How Your Health Information Is Protected
Data Collection & Sharing Practices
Information We Collect
We collect information you provide directly to us when creating an account, completing health intake forms, or communicating with our platform. This includes:
- Personal identifiers: name, date of birth, email address, phone number, and mailing address
- Health information: medical history, current medications, symptoms, and responses to health questionnaires
- Payment information: billing address and payment method details (processed securely through our payment partners; full card numbers are never stored on our servers)
- Device and usage data: IP address, browser type, pages visited, and interaction logs for security and platform improvement purposes
How We Share Your Information
DissolvdRX does not sell your personal information. We share your information only as necessary to provide your care and operate our platform:
- Licensed healthcare providers: Your health intake and medical history are shared with the independent licensed physician who reviews your consultation.
- Licensed pharmacy partners: Upon prescription approval, your prescription and shipping address are shared with our U.S.-based, state-licensed pharmacy partners solely to fulfill your order.
- Service providers: We work with data-secure technology partners for secure data storage, encrypted communications, and payment processing. All third-party service providers are bound by data protection agreements prohibiting use of your data for any other purpose.
- Legal compliance: We may disclose information if required by law, court order, or to protect the rights and safety of our users or the public.
Data Retention
We retain your personal health information for a minimum of seven (7) years from your last interaction, as required by applicable healthcare regulations, unless a longer retention period is required or permitted by law. You may request deletion of non-health records by contacting us at hello@dissolvdrx.com.
Your Privacy Rights
Our Privacy Commitment
DissolvdRX LLC is committed to protecting the privacy and confidentiality of your personal health information in accordance with applicable privacy laws. We implement administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of your health information.
Data Protection Agreements
All third-party vendors, service providers, and partners who have access to your health information on our behalf are required to enter into data protection agreements with DissolvdRX. These agreements legally obligate our partners to maintain the confidentiality, integrity, and availability of your information and prohibit its use for any other purpose.
Your Privacy Rights
As a patient, you have the following rights with respect to your personal health information:
- Right to Access: You may request a copy of your health information held by DissolvdRX or your treating provider.
- Right to Amend: You may request corrections to inaccurate or incomplete health information.
- Right to an Accounting of Disclosures: You may request a list of disclosures of your health information made in the past six years.
- Right to Restrict Disclosures: You may request restrictions on certain uses and disclosures of your health information.
- Right to Receive Confidential Communications: You may request that communications be sent to a specific address or phone number.
- Right to File a Complaint: You may file a complaint with us or with applicable regulatory authorities if you believe your privacy rights have been violated.
To exercise any of these rights, contact us at hello@dissolvdrx.com or 800-269-2889.
Privacy Policy
A full Privacy Policy describing how we use and disclose your health information, your rights, and our legal obligations is available on our website. By using our platform, you acknowledge receipt of this notice.
How Your Health Information Is Protected
Technical Safeguards
All data transmitted between your device and our platform is protected using industry-standard encryption (HTTPS). Data at rest is encrypted using industry-standard methods. Our platform is served exclusively over secure connections, and all communications with our patient portal, intake forms, and provider messaging system are secured end-to-end.
Administrative Safeguards
Access to your personal health information is strictly limited to personnel and systems that require it to perform their designated functions. All staff with access to health information undergo privacy training and are bound by confidentiality agreements. We maintain a formal information security program including regular risk assessments, access audits, and incident response procedures.
Physical Safeguards
Our infrastructure is hosted on certified cloud platforms with physical access controls, environmental protections, and disaster recovery protocols. No health information is stored on local workstations or personal devices without encryption and device management controls.
Security Incident Notification
In the event of a security incident affecting your personal health information, DissolvdRX will notify affected individuals without unreasonable delay and in accordance with applicable privacy laws. Notifications will include a description of the incident, the types of information involved, steps you should take to protect yourself, and what we are doing to investigate and remediate the issue.
Cookies & Tracking
Our website uses cookies and similar tracking technologies for session management, security, and analytics. We do not use third-party advertising trackers on pages where you enter health information. You may manage cookie preferences through your browser settings. Disabling cookies may affect platform functionality.
- Privacy Questions & Requests
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact our Privacy Officer:
- hello@dissolvdrx.com
- 800-269-2889
- 1309 Coffeen Avenue Suite 1200, Sheridan, WY 82801
DissolvdRX reserves the right to update this Privacy Policy at any time. Material changes will be communicated via email or a prominent notice on our platform. Continued use of our services following notice of changes constitutes your acceptance of the updated policy.