Refund Policy

Last updated: August 25, 2026

All Sales Final on Prescription Medications

Once a prescription is approved and medication is dispensed, no returns or refunds are available. This is required by federal and state pharmacy law. Please read this policy in full before completing your purchase.

All Sales Final — Prescription Medications

No Returns or Refunds on Dispensed Medications

All sales are final for prescription medications dispensed through the DissolvdRX platform. Once a prescription has been approved by a licensed physician and dispensed by our pharmacy partner, we are unable to accept returns or issue refunds for any reason, regardless of whether the package has been opened or used.

This policy exists for important legal and safety reasons: federal and state pharmacy regulations prohibit the return or reuse of prescription drugs once they have left a licensed pharmacy. This is not a discretionary business policy — it is a legal requirement imposed on all licensed pharmacies and telehealth platforms operating under U.S. pharmacy law.

By completing your purchase, you acknowledge that all sales of dispensed prescription medications are final and that no refunds will be issued under any circumstances once medication has shipped.

Why We Cannot Accept Returns

The prohibition on returning prescription medications exists to protect patient safety. Once a medication leaves a licensed pharmacy, there is no way to verify that the product has been stored at the correct temperature, handled properly, or that the integrity of the packaging has not been compromised. For this reason, returned medications cannot be restocked, redistributed, or resold under any circumstances.

This policy applies to all DissolvdRX products including Sildenafil strips, Tadalafil strips, and The Blend combination strips, regardless of the reason for return.

Consultation Fee Refunds

When a Refund Is Issued

The only circumstance under which a refund will be issued is if the reviewing licensed physician, through Beluga Health, determines that you are not an appropriate candidate for treatment following review of your health intake, and no prescription is issued.

In this case, you will receive a full refund of your consultation fee to your original payment method within 5–10 business days. No charge will be processed for any medication if a prescription was not approved.

No Guarantee of Prescription

Submitting a health intake form and paying a consultation fee does not guarantee that a prescription will be issued. Prescriptions are issued solely at the discretion of the reviewing licensed healthcare provider based on their independent clinical judgment.

If you are not approved for treatment, you will be notified via email and your consultation fee will be refunded in full. You are not charged for medication unless a prescription is approved and dispensed.

Subscription Billing & Cancellation

Recurring Subscriptions

DissolvdRX operates on a monthly subscription model. By enrolling in a subscription plan, you authorize us to charge your payment method automatically at the start of each billing cycle for the applicable plan fee.

All fees are disclosed clearly before you complete enrollment. Your subscription includes the physician consultation and medication for that billing period.

How to Cancel

You may cancel your subscription at any time through your patient portal or by contacting our support team at hello@dissolvdrx.com or 800-269-2889. Cancellations take effect at the end of your current billing period.

Canceling your subscription stops future charges and future shipments. It does not entitle you to a refund for the current billing period or any medication already dispensed. No partial-month refunds are available.

Billing Disputes

If you believe you have been charged in error, contact us at hello@dissolvdrx.com within 30 days of the charge. We will investigate and, if an error occurred, correct it promptly. Initiating a chargeback without first contacting us may result in suspension of your account and treatment.

Exceptions & Damaged Shipments

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or missing items, contact us within 7 days of delivery at hello@dissolvdrx.com with a description and photos of the issue. We will work with our pharmacy partner to resolve the situation, which may include a replacement shipment at no additional charge.

This exception applies only to demonstrable shipping damage or fulfillment errors — it does not constitute a general return or refund right.

Lost Shipments

If tracking indicates your shipment was delivered but you did not receive it, contact us within 7 days of the marked delivery date. We will open an investigation with the carrier and, if the shipment is confirmed lost in transit, work to provide a resolution.

Questions about your order, billing, or this policy? Contact our support team:

Sildenafil

Tadalafil

The Blend