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How do I get a prescription?
Complete our online medical consultation, which takes about 5 minutes. A licensed healthcare provider will review your information within 24 hours. If approved, your prescription will be sent to our pharmacy partner and shipped directly to you.
Who will review my consultation?
Your consultation is reviewed by a board-certified physician or nurse practitioner licensed in your state. Our providers specialize in telemedicine and prescription wellness.
What if I'm not approved?
Not all patients are appropriate candidates for all treatments. If a provider determines that a treatment isn’t right for you, they will explain why and may suggest alternatives. You will not be charged if your consultation is not approved.
Can I change my prescription or dosage?
Yes, you can message your provider through your dashboard to discuss adjusting your prescription. Any changes require provider approval and will be reviewed based on your medical history and current treatment response.
Is my information private and secure?
Absolutely. DissolvdRX uses bank-level encryption to protect your health information. Your data is never shared with third parties without your explicit consent.
Will anyone know what I ordered?
No. All shipments come in discreet, unmarked packaging with no indication of contents. The return address is generic and does not mention DissolvdRX or the nature of the product.
How is my payment information protected?
We use industry-standard PCI-compliant payment processing. Your credit card information is encrypted and never stored on our servers. We use trusted payment processors to handle all transactions securely.
How long does shipping take?
Once your prescription is approved and processed, shipping typically takes 3-5 business days. You’ll receive tracking information via email once your order ships.
What if I need expedited shipping?
Expedited shipping options are available at checkout for an additional fee. This can reduce delivery time to 1-2 business days in most cases.
Do you ship to all states?
We ship to most states, but some treatments may have state-specific restrictions. During the consultation process, you’ll be notified if your treatment is available in your state.
What if my package is lost or damaged?
Contact our support team immediately if your package is lost, damaged, or doesn’t arrive within the expected timeframe. We’ll work with the carrier and send a replacement if needed at no additional cost.
How much does treatment cost?
Pricing varies by treatment and dosage. All costs are clearly displayed before you commit to a purchase. Most treatments range from $29-$299 per month. There are no hidden fees.
Do you accept insurance?
Currently, DissolvdRX does not accept insurance. However, our competitive pricing is often comparable to or less than insurance co-pays, and you may be able to use an HSA or FSA card.
How do subscriptions work?
Most treatments are offered as monthly subscriptions for convenience. You’ll be charged automatically each month, and your prescription will be shipped on your refill date. You can cancel or pause your subscription anytime.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time through your account dashboard. There are no cancellation fees, and you’ll retain access through the end of your current billing period.
Are the medications safe?
All medications are prescription-only and dispensed by licensed, regulated pharmacies. Our providers only prescribe medications that are appropriate for your health profile based on your medical history.
What are the common side effects?
Side effects vary by medication. During your consultation and in your prescription information, you’ll receive detailed information about potential side effects. Most side effects are mild and temporary.
What should I do if I experience side effects?
Mild side effects are often temporary. If you experience concerning or severe side effects, stop taking the medication and contact your provider immediately through your dashboard or call our support line. For emergencies, call 911.
Can I take these medications with my other prescriptions?
Drug interactions are reviewed during your consultation. Always list all medications, supplements, and vitamins you’re taking. Your provider will determine if there are any interactions and advise accordingly.
How do I access my account?
Log in at dissolvdrx.com using the email and password you created. From your dashboard, you can view prescriptions, order history, message providers, and manage your account settings.
I forgot my password. How do I reset it?
Click “Forgot Password” on the login page. Enter your email address, and we’ll send you a secure link to reset your password.
How do I contact customer support?
You can message our support team through your dashboard, email us at support@dissolvdrx.com, or call our support line Monday-Friday, 9am-6pm EST. We typically respond within 24 hours.
Can I message my provider?
Yes, you can send secure messages to your healthcare provider through your dashboard. Providers typically respond within 24-48 hours. For urgent medical concerns, please seek immediate medical attention.
Still Have Questions?
Our support team is here to help. Reach out with any questions or concerns, and we’ll get back to you as soon as possible.
Support Hours: Monday-Friday, 9am-6pm EST
Email: support@dissolvdrx.com